Covid 19

Covid 19 Precautions

We know that our clients rely upon the help that they receive from us. The role that domiciliary care workers play in helping those they support to stay fit, healthy and happy has been really important in minimising the pressure on the NHS.

We fully recognise that Covid-19 has represents a serious threat to many of our clients. We are proud that our staff were amongst the first to be vaccinated and have achieved an exceptionally high take up rate.

Our team continue to take weekly COVID tests.

All staff members have undertaken repeated training in relation to Covid-19, infection control and the use of PPE. They are fully aware of the symptoms of Covid-19 and know to stay at home and self-isolate if they, or someone they live with, displays symptoms, or if advised to do so by NHS test and trace.

Infection control continues to be of key importance. Every staff member is provided with alcohol gel. You will notice that Care Workers will frequently be washing their hands thoroughly with soap and water. We also regularly check that all clients maintain good stocks of soap, kitchen roll for hand drying and surface cleaner.

All staff are provided with full PPE including disposable surgical face masks which will be through a care duty, along with disposable gloves and aprons which should be worn whenever needing to touch a client. Face shields may also be worn.

For any client with symptoms of Covid-19, or where they live with someone displaying symptoms, we will seek to find ways to help whilst avoiding contact that could lead to the spread amongst our staff and clients. If possible, we will suspend care for the short isolation period or adapt working ways to avoid close contact.

Throughout the pandemic, we have managed staff levels well. In the event of staff shortages, we will prioritise our attendance to those clients most in need of our support. We do urge all clients to have a backup plan for this possibility and will maintain close communication with you.

Thank you to all our staff and clients for their support during this difficult time. It is important to keep well and maintain high spirits. If there is something concerning you or even if you just want a chat, please do call and we will seek to help you.

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Our care packages are fully responsive and flexible, so if your needs or circumstances change the care package can be adapted to suit you at any time.